Refund & Return Policy

Because Veslore products relate to personal wellness and intimate hygiene, we follow strict safety standards. For this reason, opened or used items cannot be returned. However, we absolutely guarantee product quality.

💗 Eligibility for Return / Refund

We offer replacements or refunds if:

• The product arrives damaged, defective, or incorrect
• The product is unused, unopened, and in its original packaging
• A return request is submitted within 14 days of delivery

📦 Shipping Fees for Returns

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

🚫 Non-Returnable Items

For hygiene reasons, we cannot accept returns for:

• Opened items
• Used products
• Items without original packaging
• Sale or clearance items

🔄 Replacement Guarantee

If your item is defective, we will send a new replacement unit for free.

Evidence required:

• Order number
• Clear photo or video showing the issue

💰 Refund Processing

Once your request is approved:

• Refunds will be issued to your original payment method
• Processing time is usually 3–7 business days, depending on your bank or payment provider

📩 How to Request a Return

Please contact us before sending anything back.

Include the following information in your email:

• Full name
• Order number
• Reason for return
• Photos or videos if the item is defective

Our team will review your case and provide the return address or the next steps.

Contact us: Support@veslore.com