FAQ

Find quick answers to the most common questions about Veslore products, shipping, privacy, and support.

🧸 What makes Veslore products different?

Veslore focuses on soft, playful designs and body-safe materials that feel gentle on the skin. Our products are created to be cute, comforting, and easy to use for both beginners and experienced users.

💗 Are Veslore products body-safe?

Yes. Our toys are made from skin-friendly silicone and ABS, free from harmful substances. Each batch is quality-checked before shipping. If you have sensitive skin, we still recommend doing a small patch test first.

🤫 Is the packaging discreet?

Absolutely. All orders are shipped in plain, unbranded packaging with no product names or category descriptions on the outside. Only the necessary shipping information appears on the label.

📱 Do I need the Veslore app to use the products?

Many Veslore toys can be enjoyed on their own using the buttons on the device. For additional features—such as remote control, custom patterns, or partner play—you can connect compatible toys to the Veslore app.

💦 Are Veslore toys waterproof?

Most of our products are designed to be water-resistant or fully waterproof, making them easy to clean and suitable for bathroom use. Please refer to each product page for the exact waterproof rating and care instructions.

🧼 How do I clean and store my Veslore toy?

Clean the toy before and after each use with warm water and mild soap or a suitable toy cleaner. Pat dry with a lint-free towel and store it in a cool, dry place away from direct sunlight. Avoid using silicone-based lubricants with silicone toys.

📦 How long will shipping take?

Orders are usually processed within 1–2 business days. Typical delivery time is 5–10 business days for the US and 10–20 business days for other regions, depending on local logistics. For more details, please see our Shipping Policy page.

↩️ What is your return policy?

Because our products are related to intimate wellness, opened or used items cannot be returned for hygiene reasons. We do, however, offer replacements or refunds for defective, damaged, or incorrect items. Please check our Refund & Return Policy for full details.

💳 Is my payment information safe?

Yes. Veslore uses secure payment processors and encryption to protect your data. We do not store full credit card information on our servers. You can safely pay using Stripe, PayPal, or major credit and debit cards.

🌍 Do you ship to my country?

We currently ship to the United States and selected regions depending on local regulations. If your country is not available at checkout, feel free to contact us and we will confirm whether shipping is possible.

📧 How can I contact Veslore support?

If you have any other questions, please email us . Our team usually replies within 24–48 hours.